АNALYSIS OF THE LEVEL OF EXPECTATIONS AND SATISFACTION OF PATIENTS AT A PRIVATE DENTAL CLINIC

Dentistry is primarily a primary health care service. All patients who receive any dental care around the world are entitled to safe and quality care. Today there is a certain understanding of how to improve the quality of organizational aspects of dental care in the primary care. In the provision and improvement of quality, an important role is played by the evaluation and quality control of dental care. This requires a transparent definition of indicators and measures that affect quality assurance, that is, objective confirmation that high-quality and safe dental care is provided. However, a clear understanding and unified approaches to quality improvement in dentistry are still in the developing stage. There is a critical need for proven tools for assessing the quality of dental care.

Akan T. Ulmanov ¹, https://orcid.org/0000-0001-8308-5772

Gulya K. Sarybayeva ²

 

1 Master's student of specialty "Management";

² Department of health Policy and management

Al-Farabi Kazakh National University,

Almaty city, The Republic of Kazakhstan.

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24. Kenny D.J., Conway R.M., Johnston D.H. The development of ISO 9002 quality management standards for Canadian dental practices. // J. Can. Dent. Assoc. 1999. Т. 65. № 2. С. 105–8.

25. Kennedy H.P. A concept analysis of optimality in perinatal health // J Obstet Gynecol Neonatal Nurs. 2006. №35(6). Р.763-769

26. Mills I., Batchelor P. Quality indicators: the rationale behind their use in NHS dentistry // BDJ. 2011. Т. 211. № 1. С. 11–15.

27. Mettes T.G. et al. Impact of Guideline Implementation on Patient Care: a Cluster RCT // J. Dent. Res. 2010. Т. 89. № 1. С. 71–76.

28. McConnell K.J., McConnell R. J., Lindrooth, Wholey D. R. Management practices and the quality of care in cardiac units / // The Journal of the R. C.American Medical Association. 2013. Vol. 173, №8. P. 684-692.

29. Starfield B. Is primary care essential? // Lancet (London, England). 1994. Т. 344. № 8930. С. 1129–33.

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Bibliography link

Улманов А.Т., Сарыбаева Г.К. Анализ уровня ожиданий и удовлетворенности пациентов частной стоматологической клиники / / Наука и Здравоохранение. 2018. 2 (Т.20). С. 78-89.

Ulmanov A.T., Sarybayeva G.K. Аnalysis of the level of expectations and satisfaction of patients at a private dental clinic. Nauka i Zdravookhranenie [Science & Healthcare]. 2018, (Vol.20) 2, pp. 78-89.

Улманов А.Т., Сарыбаева Г.К. Жеке стоматологиялық клиникада күту деңгейін және пациенттерді қанағаттандыру деңгейін талдау / / Ғылым және Денсаулық сақтау. 2018. 2 (Т.20). Б. 78-89.


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