COMPARATIVE ANALYSIS OF DISPATCHING SYSTEMS IN FOREIGN COUNTRIES AND THE REPUBLIC OF KAZAKHSTAN. LITERATURE REVIEW
Introduction. Dispatch services (DS) are an integral part of the ambulance system (AMS). The role of the dispatcher has also become a critical link in patient care. However, research in the new field of dispatch science is insufficient. The aim of the study is a comparative analysis of the organization of the dispatch service in various countries for its successful implementation in the Republic of Kazakhstan. Search strategy. In the process of preparing the article, a thorough search of PubMed, Web of Science, Embase, the Center for Review and Dissemination (CRD), and the Cochrane Central Register of Controlled Trials was conducted up to November 16, 2022. A combination of key words and terms of medical subject headings (MeSH) was compiled related to "dispatching service", "criteria for emergency dispatching service" published in the previous ten years. A total of 389 literary sources were found, of which 40 articles were selected for further analysis. Results To ensure patient safety, emergency medical services require accurate dispatch systems. There are two main types of dispatch systems: Medical Priority Dispatch System (MPDS), which is mainly used in Anglo-Saxon countries, and Criteria Based Dispatch System (CBS), which is preferred in Scandinavian and European countries. Based on the results of the study, it is impossible to conclude which system is better, since the level of evidence is low and the results are heterogeneous. Conclusion In the Republic of Kazakhstan, the dispatching service for emergency medical care is currently in its infancy, and for the most effective functioning, it is necessary to take into account the experience of developed countries abroad in terms of its development and the results of patient treatment. We believe that the coding system described in this publication can significantly optimize the work of medical dispatch services in our country.
Assylzhan M. Messova1, https://orcid.org/0000-0001-5373-0523 Lyudmila M. Pivina1, https://orcid.org/0000-0002-8035-4866 Diana G. Ygieva1, https://orcid.org/0000-0001-8391-8842 Almas A. Dyusupov1, https://orcid. org/ 0000-0002-2086-8873 Gulnara B. Batenova1, https://orcid.org/0000-0003-3198-1860 Galymzhan N. Abilov2, Ulzhan S. Jamedinova1 https://orcid.org/0000-0003-1671-289X Laura А. Pak1, https://orcid.org/0000-0002-5249-3359 Kuantkan Т. Zhabagin3, https://orcid.org/0000-0002-4304-5132 Ayaulym E. Akhmetova1, https://orcid.org/ 0000-0002-4593-9404 1 NJSC Semey Medical University, Semey, Republic of Kazakhstan; 2 NJSC “Social Medical Insurance Fund”, branch in Abay region, Semey, Republic of Kazakhstan; 3 Center of Nuclear Medicine and Oncology, Semey, Republic of Kazakhstan.
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Messova A.M., Pivina L.M., Ygieva D.G., Dyusupov A.A., Batenova G.B., Abilov G.N., Jamedinova U.S., Pak L.А., Zhabagin K.Т., Akhmetova A.E. Comparative analysis of dispatching systems in foreign countries and the Republic of Kazakhstan. Literature review // Nauka i Zdravookhranenie [Science & Healthcare]. 2022, (Vol.24) 6, pp. 195-203. doi 10.34689/SH.2022.24.6.024

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