FORMATION OF PROFESSIONAL COMPETENCE OF A SOCIAL WORKER IN THE PROVISION OF SOCIAL SERVICES IN THE HEALTH SYSTEM OF THE REPUBLIC OF KAZAKHSTAN
The author's article is devoted to research of formation of professional competences of a social worker in the provision of social services in the health system of the Republic of Kazakhstan. For the beginning of the study the author gave a definition of social work as a complex process that requires a strong knowledge in the field of health, the effectiveness of which will depend on the social worker himself, his abilities, experience, personal characteristics and qualities.
Purpose and objectives are designated, methods of sociological research are defined in this artcile. The author analyzed the domestic and foreign literature on the problem of formation of professional competences of a social worker in the health system. A questionnaire with subsequent computer processing was worked out for social workers of medical institutions of Astana in order to conduct a sociological study. Representative information about the researched topic was obtained with the help of the chosen method by the author.
As a result of conducted research, the degree of influence of the motivationson productivity and professional competence of asocial worker's working in the provision of social services in the health system was explored. In the survey, the author identified the main reasons to start work in the health system.They are desire to fulfilthemselves professional and need to earn a living. Such concepts as a tangible and intangible methods of motivation of a social worker in the health system are explored, as well as their impact on the professional competence of a social worker in the health sector. The author assessed influence of motivating factors by using the table of scoping on a scale of 1 to 5. The results of the impact of monetary and non-monetary motives to the effectiveness of work of the social worker are denoted.
The author made an attempt to work out a model of basic and professional competences of a social worker in the provision of social services in the health system of the Republic of Kazakhstan. Four stages of model of evaluation and development of social worker's competences are indicated in detail. The worked out model will help to assess, develop and motivate social workers in the health system. Ultimately, this will help increase the productivity of their labor.
In conclusion, the author gives practical recommendations to improve the professional competence of a social worker, the efficiency and fecundity of its work. It is such recommendations as: the development of tangible and intangible methods of motivation, participation in conferences, seminars, trainings for the prevention of "burnout syndrome", creating a favorable psychological climate in the collective.
Zh. D. Tursynbekova
Academy of Public Administration under the President of the Republic of Kazakhstan;
National School of Public Policy
“Social and Managerial Technologies” Department, Astana, Kazakhstan
1. Армстронг М. Практика управления человеческими ресурсами, Санкт-Петербург: Питер, 2008., 832 с.
2. Бойко В. В. Энергия эмоций. Санкт-Петербург: Питер, 2004. 474 с.
3. Бусовикова О.П., Мартынова Т. Н. Сибирская психология сегодня: Сборник научных трудов, Кемерово: Кузбассвузиздат, 2003. 410с.
4. Вербицкий А. А. Контекстное обучение в системе подготовки социальных работников // Теоретические основы подготовки социальных работников, Москва, 2002. 156 с.
5. Водопьянова Н. Е. Синдром выгорания: Диагностика и профилактика. Санкт-Петербург: Питер, 2005. 336 с.
6. Журавлёв П. В., Карташов С. А., Маусов Н. К., Одегов Ю. Г. Технология управления персоналом. Настольная книга менеджера. Москва: Экзамен, 1999. 576 с.
7. Кайбышев В. Т. Профессионально детерминированный образ жизни и здоровье врачей в условиях современной России // Медицина труда и промышленная экология. 2006. № 12. С. 21–26.
8. Кенжебеков Б. Сущность и структура профессиональной компетентности специалиста // Высшая школа Казахстана. 2004. С. 102.
9. Левыкин И. Т., Таршис У. Я. Субъективные показатели образа жизни. Москва: Институт социологии, 1999. 187 с.
10. Лифшиц А. С. Оценка и развитие управленческого персонала. Иваново: ИГУ, 2000. 186 с.
11. Маркова А. К. Психология профессионализма. Москва: 2006. 308 с.
12. Паниотто В. И. Качество социологической информации. Киев: Институт философии, 2000. С. 184-188.
13. Холостова Е. И., Сорвина А. С. Социальная работа: теория и практика. Москва, 2001. 427 с.
14. Ховард К., Коротков Э. Принципы менеджмента: управление в системе цивилизованного предпринимательства. Москва: ИНФРА, 1996. 224с.
15. Хетагурова А. К., Касимовская Н. А. Социально-демографические и психологические факторы, влияющие на уход из профессии медицинских сестер на современном этапе // Экономика здравоохранения. 2007. № 2–3. С. 25–29
16. Ягудина З. А. Гуманизация деятель-ности школьного социального педагога как основа совершенствования его профессиональной компетентности: автореф. дисс… канд. пед. наук. Москва, 2000. 26 с.
17. Ядов В. А. Социологическое исследование: Методология. Программа. Методы. Самара, 1995. 239 с.
18. Fletcher S. NVQs, Standards and Competence // Kogan Page, London, 2001. Р.126.
19. Ratanawongsa N, Wright SM, Carrese J. A. Well-being in residency: effects on relationships with patients, interactions with colleagues, performance, and motivation. Baltimore, 2000, 125 р.
20. Spencer L., McClelland D. and Spenser S. Competency Assessment Methods, Hay/McBer Research, Boston, 2000. Р. 256.
21. Training Agency (TA) Competence and Assessment // Standards Methodology Unit, Sheffield, 1999. Р. 56.
References:
1. Armstrong M. Praktika upravleniya chelovecheskimi resursami [Practice of Human Resource Management]. St. Petersburg: Peter, 2008. P. 832.
2. Boyko V. V. Energiya emotsii [Energy of emotions]. St. Petersburg: Peter, 2004. P. 474.
3. Busovikova O. P., Martynov T. N. Sibirskaya psikhologiya segodnya: Sbornik nauchnykh trudov [Siberian Psychology Today: Collection of scientific works], Kemerovo: Kuzbassvuzizdat, 2003. P. 410.
4. Verbitsky A. A. Kontekstnoe obuchenie v sisteme podgotovki sotsial'nykh rabotnikov. [Contextual learning in the training of social workers]. Teoreticheskie osnovy podgotovki sotsial'nykh rabotnikov [Theoretical bases of training of social workers], Moscow, 2002. P. 156.
5. Vodopiyanova N. E. Sindrom vygoraniya: Diagnostika i profilaktika [Burnout Syndrome: Diagnosis and prevention], St. Petersburg: Peter, 2005. P. 336.
6. Zhuravlev P. V., Kartashov S. A., Mausov N. K., Odegov Y. G. Tekhnologiya upravleniya personalom. Nastol'naya kniga menedzhera. [Technology of Personnel Management. Manager’s handbook], Moscow: Exam, 1999. P. 576.
7. Kaybishev V. T. Professional'no determinirovannyi obraz zhizni i zdorov'e vrachei v usloviyakh sovremennoi Rossii [Professionally deterministic way of life and health of doctors in modern Russia]. Meditsina truda i promyshlennaya ekologiya [Medicine of work and industrial ecology], 2006. № 12. P. 21-26.
8. Kenzhebekov B. Sushhnost' i struktura professional'noi kompetentnosti spetsialista [The nature and structure of professional competence of the expert]. Vysshaya shkola Kazakhstana [Higher School of Kazakhstan]. 2004, P. 102.
9. Levykin I. T., Tarschis U. Ya. Sub"ektivnye pokazateli obraza zhizni. [Subjective indicators of lifestyle]. Moscow: Institute of Sociology, 1999. P. 187.
10. Lifshitz A. S. Otsenka i razvitie upravlencheskogo personala [Assessment and development of managerial staff]. Ivanovo: GDI, 2000. P. 186.
11. Markova A. K. Psikhologiya professionalizma [Psychology of professionalism]. Moscow: 2006. P. 308.
12. Paniotto V. I. Kachestvo sotsiologicheskoi informatsii [The quality of sociological information]. Kiev: Institute of Philosophy, 2000, P. 184-188.
13. Holostova E. I., Sorvina A. S. Sotsial'naya rabota: teoriya i praktika [Social work: theory and practice]. Moscow, 2001. P. 427.
14. Howard K., Korotkov E. Printsipy menedzhmenta: upravlenie v sisteme tsivilizovannogo predprinimatel'stva [Management principles: management in the civilized business]. Moscow: INFRA, 1996.P. 224.
15. Hetagurova A. K., Kasimovskaya N. A., Social'no-demograficheskie i psihologicheskie faktory, vliyayushhie na ukhod iz professii meditsinskikh sester na sovremennom etape [Social and demographic and psychological factors that influence the care of the nursing profession at the present stage]. Ekonomika zdravookhraneniya [Health Economics]. 2007. № 2-3. P. 25-29
16. Yagudina Z. A. Gumanizatsiya deyatel'nosti shkol'nogo sotsial'nogo pedagoga kak osnova sovershenstvovaniya ego professional'noy kompetentnosti (avtoref. kand. diss.) [Humanization of activity of school social teacher as a basis for improvement of professional competence: (Author’s Abstract of cand. diss.). Moscow, 2000. P. 26.
17. Yadov V. A. Sotsiologicheskoe issledovanie: Metodologiya. Programma. Metody. [Sociological study: Methodology. Program. Methods]. Samara, 1995. P. 239.
18. Fletcher S. NVQs, Standards and Competence. Kogan Page, London, 2001.Р. 126.
22. Ratanawongsa N, Wright S. M., Carrese J. A. Well-being in residency: effects on relationships with patients, interactions with colleagues, performance, and motivation. Baltimore, 2000, 125 р.
19. Spencer L., McClelland D. and Spenser S. Competency Assessment Methods, Hay/McBer Research, Boston, 2000. Р. 256.
20. Training Agency (TA) Competence and Assessment. Standards Methodology Unit, Sheffield, 1999. Р. 56.
Number of Views: 312
Category of articles:
Original articles
Bibliography link
Tursynbekova Zh. D. Formation of professional competence of a social worker in the provision of social services in the health system of the Republic of Kazakhstan. Nauka i Zdravoohranenie [Science & Healthcare]. 2015, 6, pp. 147-158.Related publications:
ANALYSIS OF CLINICAL AND DEMOGRAPHIC INDICATORS OF PATIENTS WITH PARKINSON'S DISEASE IN THE SOUTHERN REGION OF KAZAKHSTAN
A COMPARATIVE STUDY OF DRUG POLICY REGARDING ORPHAN DISEASES IN THE USA, THE EUROPEAN UNION, AND THE REPUBLIC OF KAZAKHSTAN
MUTATIONS IN CARDIAC ION CHANNEL GENES IN KAZAKHSTANI PATIENTS WITH LONG QT SYNDROME
GENETIC FEATURES OF CONGENITAL DYSFUNCTION OF THE ADRENAL CORTEX CAUSED BY 21-HYDROXYLASE DEFICIENCY IN PERSONS OF KAZAKH NATIONALITY
NON-MOTOR SYMPTOMS IN PARKINSON'S DISEASE USING THE EXAMPLE OF AKTOBE PATIENTS