АНАЛИЗ ОПЫТА МЕДСЕСТЕР И ФАКТОРОВ, ВЛИЯЮЩИХ НА ДОБРОВОЛЬНОЕ СООБЩЕНИЕ ОБ ИНЦИДЕНТАХ
Актуальность: Медицинские ошибки или инциденты – серьезная проблема в мировом здравоохранении. Эти ошибки могут возникать на любом этапе ухода за больными, включая диагностические мероприятия. Отчет об инцидентах играет важную роль в обеспечении качества здравоохранения при условии принятия соответствующих мер и действий.
Цель: Анализ научной информации, направленный на изучение опыта медсестер в отношении добровольного отчета об инцидентах, а также выяснение факторов, которые влияют на их решение делать такие сообщения.
Стратегия поиска: В настоящей работе представлен обзор литературы из источников Pubmed, Elsiever, Medline и Google Scholar за последние 10 лет с января 2012 г по декабрь 2022 года. Статьи, включенные в обзор, были опубликованы на английском языке.
Результаты: В обзор было включено в общей сложности 56 статей. Был использован постоянный сравнительный подход для анализа и объединения результатов соответствующих исследований с целью описания опыта медсестер в отношении добровольного отчета об инцидентах. Добровольный отчет об инциденте представлен тремя основными темами: убеждения, поведение и отношение медсестер к добровольному отчету об инцидентах; факторы, способствующие добровольному отчету об инцидентах, а также факторы, препятствующие добровольному отчету об инцидентах. Результаты данного обзора показали, что медсестры имели не самые благоприятные впечатления от отчета об инцидентах. Их негативный опыт был усилен системными, административными и организационными факторами, которые акцентировались на виновности персонала и характеризовались не поддерживающим, обвинительным и карательным подходом к управлению ошибками.
Выводы: Данный обзор обобщает имеющиеся знания и выделяет важные области для будущего развития сестринской практики и подчеркивает необходимость укрепления усилий внутри организации для повышения осведомленности, признания и поддержки медсестер в добровольном отчете об инцидентах. Руководителям сестринского дела следует уделять внимание и вкладывать средства в усовершенствование институциональных подходов к управлению ошибками, чтобы создать открытую и справедливую культуру безопасности пациентов, которая способствует позитивному отношению медсестер к добровольным отчетам об инцидентах.
Куролай Ж. Аймолдина1,2, https://orcid.org/0009-0003-4617-2799
Насихат К. Нургалиева1, https://orcid.org/0000-0003-2244-1053
Гульмира А. Дербисалина1, https://orcid.org/0000-0003-3704-5061
1 НАО «Медицинский университет Астана», г. Астана, Республика Казахстан;
2 Корпоративный фонд «University Medical Center», г. Астана, Республика Казахстан.
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Аймолдина К.Ж., Нургалиева Н.К., Дербисалина Г.А. Анализ опыта медсестер и факторов, влияющих на добровольное сообщение об инцидентах // Наука и Здравоохранение. 2024. Т.26 (2). С. 201-211. doi 10.34689/SH.2024.26.2.023Похожие публикации:
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АНАЛИЗ ОПЫТА МЕДСЕСТЕР И ФАКТОРОВ, ВЛИЯЮЩИХ НА ДОБРОВОЛЬНОЕ СООБЩЕНИЕ ОБ ИНЦИДЕНТАХ